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Knowledge Articles


Feedback Widget - January 2019

The NSW Government Feedback Widget will be added to the NSW Pool Register in January 2019.

Some knowledge articles make reference to this.

In the meantime, general queries can be made via the Fair Trading Call Centre 13 32 20 

Can’t Find Address



  • The Pool Register relies on data from the NSW Spatial Services Address database.

  • The search engine will default to the closest available address, please be mindful of this before entering information into the register.

  • Until the address is updated, pool registration and inspection details/certificates cannot be recorded for that address.

  • As local councils are responsible for property numbers, street names and types and suburb names under various legislation, the local council usually provides address updates to the Valuer General for the primary purpose of Land Valuation (i.e. the ValNet system). This then feeds into Spatial Services.

  • Otherwise the council, the owner, or someone on their consented behalf, can contact Spatial Services for assistance to update the address on the dataset by contacting


Non Approved Road Types

  • The NSW Addressing User Manual 6.10 (page 107) ROAD TYPES is a listing of the 52 road types (identifiers) that will return results when you enter the “street name” in the search field

  • There are however over 100 non-approved types (identifiers). Examples include:

    • Beginning with “The”

    • Containing “of”

    • Circlet

  • The address search function struggles to recognize these abnormalities.

  • The workaround for these is to include the non approved type “identifier” with the “street name” in the search field (usually a no-no!)

    • For example, instead of 'Wrexham' you would need to type 'Wrexham circlet'

Community Title Pools/Pools in Common Areas

common pool strata pool

  • Spatial Services data is based on "land rates" property as defined by the Valuer General. Community title land does not fit that “rateable” definition.

  • This means that the Swimming Pool Register, which utilizes Spatial Services data, may not be able to be used to record the registration and compliance status of common area community title pools as the address may not be available.

  • Some Multiple dwelling residences return an address result with “Common Property” which can be used to record a common area pool.

  • The relevant council are required to keep a local register and council inspectors are still required to inspect these pools for compliance as part of their mandatory inspection program at least once every 3 years as legislated under the NSW Swimming Pools Act & Regulation.

  • Certifiers are still required to keep their own records outside the register, and are required to notify councils of the result of their compliance inspections.  This provides the current alternative means for monitoring the compliance status of community title pools.