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Troubleshooting Tips


Feedback Widget

The NSW Swimming Pool Register is now linked to the NSW Fair Trading Feedback Widget.

This is the red Tab on the side of the website with a smiling face, frowning face and light bulb.

You can leave a compliment, complaint or suggestion. These can be provided anonymously or you can provide your details.

If you are using the Widget to request our action (as per the trouble shooting tips - please use suggestion tab) please include your name, email address and location (of property/pool) Without these details we cannot respond to your query

This is a state-wide widget encompassing all Fair Trading services. If using the contact phone number, option #2 building services can provide basic assistance with this register.

Missing Address




Can’t Find Address


The Pool Register relies on data from the NSW Spatial Services Address database. 


If your address is not on SixMaps, it is not on the Pool Register


The search engine will default to the closest available address, please be mindful of this before entering information into the register.


Until the address is updated, pool registration and inspection details/certificates cannot be recorded for that address.


As local councils are responsible for property numbers, street names and types and suburb names under various legislation, the local council usually provides address updates to the Valuer General for the primary purpose of Land Valuation (i.e. the ValNet system). This then feeds into Spatial Services.


Otherwise the council, the owner, or someone on their consented behalf, can contact Spatial Services for assistance to update the address on the dataset by contacting




Non-Approved Road Types


The NSW Addressing User Manual 6.10 (page 107) ROAD TYPES is a listing of the 52 road types (identifiers) that will return results when you enter the “street name” in the search field 


There are however over 100 non-approved types (identifiers). Examples include:


Beginning with “The”


Containing “of”




The address search function struggles to recognize these abnormalities.


The workaround for these is to include the non approved type “identifier” with the “street name” in the search field (usually a no-no!)


For example, instead of 'Wrexham' you would need to type 'Wrexham circlet'


Community Title Pools/Pools in Common Areas

common pool strata pool



  • Spatial Services data is based on "land rates" property as defined by the Valuer General. Community title land does not fit that “rateable” definition.

  • This means that the Swimming Pool Register, which utilizes Spatial Services data, may not be able to be used to record the registration and compliance status of common area community title pools as the address may not be available.

  • Some Multiple dwelling residences return an address result with “Common Property” which can be used to record a common area pool.

  • The relevant council are required to keep a local register and council inspectors are still required to inspect these pools for compliance as part of their mandatory inspection program at least once every 3 years as legislated under the NSW Swimming Pools Act & Regulation.

  • Certifiers are still required to keep their own records outside the register, and are required to notify councils of the result of their compliance inspections.  This provides the current alternative means for monitoring the compliance status of community title pools.

  • A certificate of compliance is not required to be attached to the contract of sale for a lot in a strata scheme or in a community scheme and that strata or community scheme comprises more than 2 lots pursuant to Conveyancing (Sale of Land) Regulation 2010

  • A certificate of compliance is not required to be attached to the residential tenancy agreement if the swimming pool is situated on land in a strata scheme or in a community scheme and that strata or community scheme comprises more than 2 lots pursuant to Residential Tenancies Regulation 2010.